Privacy Policy

Baba Bhairav Travels ("we," "our," "us") operates the website https://bababhairavtravels.com/. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy is designed to comply with applicable data protection laws in India, including the Digital Personal Data Protection Act (DPDP Act) and Information Technology Act.

1. Information We Collect

To provide our premium cab, tour, and pilgrimage services, we collect information you provide directly to us:

• Personal Identifiers: Full name, age, gender, and residential address.
• Contact Information: Active phone number (WhatsApp enabled), email address.
• Booking Specifics: Pickup/drop locations, travel dates, flight/train numbers, hotel details, and dietary preferences (where applicable for tour packages).
• Payment Data: Transaction records, UPI details, or bank transfer references (note: we do not store full credit/debit card numbers on our servers; payments are processed via secured third-party gateways).
• Usage Data: Information about your device, browser, IP address, and how you navigate our website.
• Chauffeur/Trip Interaction Data: GPS location data during active trips for safety and operational efficiency.

2. Legal Basis for Processing

We process your data based on:

• Contractual Necessity: To fulfill your booking request and provide transportation services.
• Consent: When you voluntarily provide data for inquiries or tour packages.
• Legal Obligations: To comply with mandatory state and central government regulations regarding passenger transit, police verification, and tax filings.

3. How We Use Your Information

Our operational purpose is to ensure a seamless "Baba Bhairav" experience:

• Booking confirmation and automated updates via WhatsApp or SMS.
• Operational coordination between dispatchers and verified chauffeurs.
• Personalizing tour itineraries based on your spiritual or cultural interests.
• Customer safety monitoring during live trips.
• Resolving disputes, processing refunds, or handling operational complaints.

4. Data Disclosure & Sharing

We strictly limit data disclosure:

• Service Partners: We share necessary details (name, contact, location) with our verified chauffeurs or local accommodation partners to fulfill your booking.
• Legal Authorities: We may disclose data if compelled by law enforcement, government orders, or regulatory bodies in the interest of public safety.
• No Commercial Sale: Baba Bhairav Travels does not sell your personal data to marketing agencies or third-party advertisers.

5. Data Security

We employ high-level administrative, technical, and physical safeguards. Access to your personal data is restricted to authorized employees (like Santosh Dubey) and essential staff required for operation. Our website utilizes secure socket layer (SSL) encryption to protect your data in transit.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by Indian commercial and tax laws (typically up to 7 years for financial records).

7. Your Rights

Under applicable law, you retain the right to:

• Access: Request copies of your personal data.
• Correction: Request rectification of inaccurate information.
• Erasure: Request the deletion of your data (subject to our legal retention requirements).
• Withdraw Consent: Opt-out of marketing communications or withdraw consent for data processing where possible.

8. Children’s Privacy

Our services are not intended for children under 18 years of age without parental guidance. We do not knowingly collect information from children.

9. Policy Updates

We reserve the right to amend this Privacy Policy. Any changes will be posted here with an updated "Last Updated" date.

10. Contact Us

For any queries, concerns, or requests regarding this Privacy Policy, please reach out to our office management team:

Baba Bhairav Travels
Attn: Legal/Compliance Department (Santosh Dubey)
Address: AF-2/11, Raja Bazar Road, Nadesar, Varanasi - 221002, Uttar Pradesh, India.
Phone: 98398 00491 | 94152 55971
Email: bababhairavtraveles@gmail.com